Here is the initial response to what became a $96,000 booking. Note, that the booking came two weeks later after a number of email exchanges and a couple of phone conversations.
Dear ## Customer ##,
Thank you for your inquiry into Australia & New Zealand. ## Company Name ## specialises cruises in and around Australia, New Zealand and the South Pacific and as you can see from the address below we are based in downtown Melbourne.
I am originally from Sydney and have cruised in and around both countries extensively. I would be delighted to assist you with your cruise request. I am particularly excited about your request to see the Kimberley - I went on an absolutely fabulous cruise there last year and have lots of great tips for you!
## Customer ##, just a few questions before I send you a suggested itinerary.
1/ How old are the children (over 12 is an adult for the airlines)
2/ Did you all want to be in the same suite or would your prefer inter-connecting?
3/ Can I have all the names to hold some cabins please - just in case the prices go up.
I look forward to hearing from you, please get in touch either by email or by calling my direct number below, whichever is the more convenient.
Regards,
## Specialist Name ##
## Company Name ##
## Company Address ##
## Company Telephone Number ##
## Company Website ##
